PRIVACY POLICY
Last updated: July 2026
MasterCopter respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal information MasterCopter collects, why we collect it, how we use and store it, with whom it may be shared, and what rights you have regarding your personal data.
This Privacy Policy applies to the MasterCopter website, customer accounts, Community Box purchases, Box Topper auctions and related services.
1. Data Controller
The controller responsible for processing your personal data is:
MasterCopter
Molenveld 210
2490 Balen
Belgium
VAT / Enterprise Number: BE1025.127.474
Email: info@mastercopter.com
For any questions or requests regarding your personal data, you can contact us at:
2. Personal Data We Collect
Depending on how you use our website and services, MasterCopter may collect and process information including:
- first and last name;
- email address;
- billing address;
- shipping address;
- country;
- customer account information;
- order history;
- purchased Community Box booster positions;
- Box Topper auction participation and bids;
- payment status and transaction references;
- shipping and tracking information;
- communications you send to MasterCopter;
- technical information reasonably required for the operation and security of our website.
We only collect personal data that is reasonably necessary for the operation of our website and services or where we otherwise have an appropriate legal basis for processing it.
3. Why We Use Your Personal Data
MasterCopter may process your personal data for purposes including:
- creating and maintaining your customer account;
- processing Community Box orders;
- allocating purchased booster packs;
- processing and confirming payments;
- operating Box Topper auctions;
- identifying auction winners;
- preparing orders;
- shipping cards and other purchased products;
- providing shipping and tracking information;
- communicating about your orders;
- providing customer support;
- resolving payment or delivery problems;
- preventing fraud, abuse and unauthorized account use;
- maintaining legally required accounting and transaction records;
- complying with applicable legal obligations.
We do not sell your personal data to third parties.
4. Shipping Addresses
When you purchase products that need to be delivered, MasterCopter collects and stores the address information you provide.
Your shipping information is primarily used to:
- prepare your shipment;
- create shipping labels;
- send your cards or products;
- provide tracking information;
- resolve delivery problems;
- verify or correct delivery information where necessary.
Your address information may be retained in your MasterCopter account so that it can be used for your orders and account services.
MasterCopter does not sell customer addresses or use address information for unrelated advertising purposes.
5. Sharing Information for Delivery
To deliver your order, we may need to provide certain personal information to postal services, couriers or shipping providers.
Depending on the shipping service, this may include:
- your name;
- shipping address;
- email address;
- telephone number where required for delivery notifications;
- shipment or order reference.
Only information reasonably necessary to provide the relevant delivery service will be shared.
Shipping providers may process this information according to their own legal obligations and privacy policies.
6. Customer Accounts
When you create a MasterCopter account, we may store information necessary to provide and manage that account.
This may include your:
- name;
- email address;
- address information;
- account details;
- order history;
- Community Box purchases;
- auction activity.
Your account information may be retained while your account remains active.
7. Account Deletion
You may request deletion of your MasterCopter account at any time.
To request account deletion, send an email to:
We recommend sending the request from the email address associated with your MasterCopter account so that we can verify that the request relates to your account.
You can simply state:
“I would like to request the deletion of my MasterCopter account and the associated personal data that is not required to be retained by law.”
We may request additional information where reasonably necessary to verify your identity and protect your account from unauthorized deletion requests.
Following a valid deletion request, MasterCopter will delete or anonymise personal data associated with your account where there is no longer a lawful reason to retain it.
8. Information We May Need to Retain
Account deletion does not necessarily mean that every record concerning you can immediately be erased.
MasterCopter may be legally required or otherwise permitted to retain certain information for purposes including:
- accounting;
- tax and VAT obligations;
- transaction records;
- payment disputes;
- fraud prevention;
- establishing, exercising or defending legal claims;
- compliance with applicable laws.
Where information must be retained for such purposes, we will limit its use accordingly.
Once the applicable retention period has expired and there is no other lawful reason to retain the information, it will be deleted or anonymised.
9. Order History
MasterCopter may retain information about previous purchases and transactions.
This may include:
- order numbers;
- purchased products;
- purchased booster positions;
- transaction dates;
- amounts paid;
- payment status;
- delivery information;
- auction purchases.
Order information may be retained where reasonably necessary to provide customer support, investigate payment or delivery problems, maintain accurate business records and comply with legal obligations.
10. Payments
Payments may be processed through external payment service providers.
Depending on the payment method, MasterCopter may receive information such as:
- payment status;
- amount paid;
- payment date;
- transaction reference.
Where payment card information is entered directly into the systems of an external payment provider, MasterCopter does not intentionally store your complete credit or debit card details.
Payment providers may process personal information according to their own privacy policies and legal obligations.
11. Box Topper Auctions
When participating in a Box Topper auction, information about your bids may be stored as part of operating and securing the auction.
This can include:
- your customer account;
- bid amount;
- bid date and time;
- auction history;
- whether you won the auction;
- payment status where applicable.
This information may be used to operate the auction, determine the valid highest bidder, investigate technical problems, prevent auction manipulation and resolve disputes.
Other visitors should not be shown your full personal details through the public auction interface.
Where bidder identification is displayed publicly, MasterCopter may use a username, partially hidden name or another limited identifier instead.
12. Marketing
Creating a MasterCopter account or purchasing a product does not automatically mean that you consent to receiving unrelated promotional marketing.
Where consent is legally required for electronic direct marketing, MasterCopter will provide an appropriate opportunity to give or withhold that consent.
Where applicable, you may unsubscribe from marketing communications at any time.
Withdrawing marketing consent does not affect essential communications relating to existing orders, payments, auctions, deliveries, account security or customer service.
13. Cookies and Website Technology
The MasterCopter website may use cookies and similar technologies that are necessary for functions such as:
- customer accounts;
- login sessions;
- shopping and reservation functionality;
- security;
- checkout;
- remembering necessary website preferences.
Where cookies or similar technologies require consent under applicable law, they will only be used after the appropriate consent has been obtained.
Additional information about cookies may be provided through the website’s cookie notice or cookie settings.
14. Legal Bases for Processing
Depending on the circumstances, MasterCopter processes personal data on one or more legal bases recognised under the GDPR.
These may include:
Performance of a contract — for example, processing your name, address and order information so that we can process and deliver your purchase.
Legal obligation — for example, retaining information where required for accounting, tax or other legal obligations.
Legitimate interests — where appropriate, for purposes such as preventing fraud, protecting our website, securing customer accounts and resolving disputes, provided those interests are not overridden by your rights and freedoms.
Consent — where consent is required, for example for certain forms of marketing or non-essential cookies.
15. How Long We Keep Personal Data
MasterCopter does not intend to retain personal information for longer than reasonably necessary.
The applicable retention period depends on the type of information, why it was collected and any legal obligations that apply.
Account information may generally be retained while your account remains active.
When an account is deleted, information that is no longer required will be deleted or anonymised.
Certain transaction, accounting, tax or legal records may be retained for the period required or permitted by applicable law.
16. Your GDPR Rights
Subject to the conditions and limitations provided by applicable law, you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal data;
- request restriction of certain processing;
- object to certain processing;
- receive certain personal data in a portable format where applicable;
- withdraw your consent where processing is based on consent.
You can submit a privacy request by contacting:
We may take reasonable steps to verify your identity before providing, changing or deleting personal information.
17. Security
MasterCopter takes reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet-based service or storage system can guarantee absolute security.
Customers are responsible for keeping their account password confidential.
If you believe that someone has gained unauthorized access to your account, please contact:
as soon as possible.
18. Third-Party Services
MasterCopter may use third-party service providers where reasonably necessary to operate the website and fulfil customer orders.
These may include:
- website hosting providers;
- payment providers;
- email providers;
- postal and courier services;
- technical service providers.
These parties may receive or process personal information only where necessary for the relevant service or where another lawful basis applies.
Where required, MasterCopter takes appropriate measures concerning service providers that process personal data on our behalf.
19. International Data Transfers
Some service providers may process information outside Belgium or the European Economic Area.
Where personal data is transferred internationally, MasterCopter will take appropriate measures where required by applicable data-protection law.
20. Changes to This Privacy Policy
MasterCopter may update this Privacy Policy when our services, website functionality or legal obligations change.
The latest version will be made available on the MasterCopter website.
The date at the top of this Privacy Policy indicates when the policy was last updated.
21. Questions, Requests and Complaints
For questions about this Privacy Policy or to exercise your privacy rights, contact:
MasterCopter
Molenveld 210
2490 Balen
Belgium
VAT / Enterprise Number: BE1025.127.474
Email: info@mastercopter.com
You also have the right, where applicable, to lodge a complaint with the competent data-protection supervisory authority.
Last updated: July 2026